worthing-medical-group

Worthing Medical Group

Worthing Medical Group, 23 Shelley Road, Worthing, West Sussex, BN11 4BS Also known as: Shelley Surgery 1,046 reviews

Reviews

Recommend
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16th September 2022


(The service is 99% great). The phone is (99% fail). I waited 50 minutes and hold to get through.

Suggested improvements
The receptionist and doctors are amazing. Trying to get hold of them id dreadful!

18th October 2022
Response from Worthing Medical Group

Thank you for your feedback. Feedback is really important to us and always gets fed back to the team whether it be positive or constructive. With regards to getting through on the phone, we do appreciate that this can take time. We have recently increased the availability, so if you can call between 8am and 12 to book an appointment, then one of the team will make contact with you later that day. Hopefully this will prevent everyone trying to call at 8am and make it easier for all to get through.

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16th September 2022


All was very helpful offering advice and made me feel at ease.


18th October 2022
Response from Worthing Medical Group

Thank you for your kind words. Feedback is really important to us and always gets fed back to the team whether it be positive or constructive.

Involvement
Cleanliness
Staff
Appointment
Experience
 
16th September 2022


I have had very good care from all the staff.

Suggested improvements
No I do not think you could { } better than you done.

18th October 2022
Response from Worthing Medical Group

Thank you ever so much for your kind words and high rating for us as a Practice. Positive feedback is highly appreciated and has been fed back to the whole Practice which is always a huge boost for the teams. I am so glad we have been able to give you a 5 star service When negative feedback is given, we do learn from the constructive feedback.

Involvement
Cleanliness
Staff
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31st August 2022


Phoned and triage, get appointment and then blood tests with not too much problem.

Suggested improvements
All time - I know you are stupidly busy.

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31st August 2022


Suggested improvements
Shorter wait times.

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Page 86 of 173

Worthing Medical Group was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Worthing Medical Group: http://iwgc.net/ejhnz